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FAQs

How long before my order is shipped out?

Please allow 24 hours for us to process your online order for shipment.

Orders are typically processed same or next day (depending on the time it was placed) but, can sometimes take a bit longer.

If you place an order Saturday or Sunday it will most likely be shipped out on Monday.

Please keep this information in mind when paying for faster shipping options.

 

Also note, once an order has been scanned in with USPS it typically takes 24-48 hours for the tracking link to update. We can only see the same tracking information you see.

Once your package is in the hands of USPS we have no control on speed of delivery or packages getting lost in the system. But, we will ALWAYS work our best to remedy the situation on our end when situations arise.

Email: support@twisted-silver.com with any questions or concerns about an order.

Please include your order number.

 

Return/Exchange Policy

If you are not 100% happy with your jewelry you can absolutely send it back WITHIN 30 DAYS from delivery for an exchange or refund if the items are in new condition - this policy only applies to full-priced items.

***Sale items are FINAL SALE and will not be accepted for return or exchange.***

Please, keep in mind, if 30 days has passed from the day your order was delivered it will no longer be eligible for a return.

To begin the return process or if you have any questions, email: support@twisted-silver.com

 

Does my jewelry have a warranty if something breaks?

Our jewelry is durable, but not indestructible.

All of our jewelry includes a 3 month warranty - valid from the date of purchase.

If, after 3 months, you have any problems with any of your pieces, still reach out to us and we will be more than happy to help however we can.

What is Twisted Girls Club (TGC)? 

Our Twisted Girls Club (often referred to as TGC) is a monthly jewelry subscription box.

Every month our designer, Debra, creates a jewelry set specifically for our Twisted Girls. It is released to them first at a discounted price of $39 (the jewelry in the box is valued at $100 or more each month).

Sometimes the items in the box will be released to the main line and other times it's completely exclusive to our TGC members.

And, sometimes she'll even pick a popular design that's in the line to share with our subscribers!

 

It's ALWAYS risk free!

Meaning, you can cancel at any time.

If you don't love a months box, you can absolutely send it back for a refund or exchange*.

*PLEASE KEEP IN MIND: Due to the discount offered for TGC your return MUST be initiated by the months end to receive a refund or exchange. (ie. if you received June's box and just don't love the items it must still be within June for use to initiate a return. If it's anytime after that month we cannon accept a return or exchange for those items.)

How do I manage my Twisted Girls Club Subscription?

Every since the switch to our new website platform we are working to add the ability for our subscribers to manage their subscription through their account. We expect that feature to be available very soon.

 

In the meantime, if you need to make any changes to your subscription (ie. change payment method, update shipping or billing address, cancel or put on hold, etc.) you can email: manager@twisted-silver.com or call the Studio (888-463-3389) and we would be more than happy to make any changes.

What is the jewelry made out of?

Most of our jewelry is made from brass.

 

Brass is made up of copper and zinc and is nickel free. Most people find that brass doesn't cause any reactions on their skin.

Some of the designs elements will vary* - and will always be noted in the details of the item description.

*Different elements include: aluminum, copper, gypsum, turquoise, stainless steel, beads, plated brass, etc.

Will the jewelry turn my skin green or tarnish?

Brass can (and most likely will) tarnish or oxidize which can leave your skin green.

This differs from person to person and is because of the oils in your skin, the air's oxygen, and even the humidity level outside.

 

But, more often than not our customers don't have problems with their skin turning green.

 

If you notice your jewelry darkening and tarnishing, don't worry, that's completely natural! Like mentioned above, brass naturally oxidizes when exposed to oxygen (which, is all the time, right?!)

All you need to do to shine your jewelry back to it's shiny glory is give it a good shine! We have found that a yellow Sunshine Polishing Cloth does the trick! You can buy them for $5 on our website or a lot of jewelry stores sell them as well.